Fees & Policies

Payment

We accept e-transfer payments to billing@newpathwaystherapy.com. We accept credit card payments from Visa, MC and AMEX. All CC payments have a $5 processing fee added. All payments are expected at the end of the session.

Extended Health Benefits

Most health plans provide coverage for mental health services provided by Registered Social Workers or Registered Psychotherapists. Please contact them to confirm if you are covered. After providing service, we will provide you with a receipt with all the information your benefits provider will need and you submit it to them to receive reimbursement.

Tax Credit For Medical Expenses

All of your out-of-pocket expenses for services can be claimed as a Medical Expense on your yearly income. Speak to CRA or your accountant for more details.

Sliding Scale and Student Discounts

Our sliding scale capacity is currently full, however we maintain a waitlist for new openings. Please reach out if you would like to be added to this list.

Cancellation Policy

We require 48 hours notice for the cancellation of appointments. This allows us time to offer this appointment slot to people on the waiting list with enough advanced notice. The full fee is charged for late cancellation.

Confidentiality Policy

All aspects of client involvement will be held in utmost confidence in accordance with the ethical guidelines and standards of practice set out by the Ontario College of Social Workers and Social Service Workers. Personally identifiable information regarding clients is not discussed or disclosed, directly or indirectly, without the prior written consent of the client.

Privacy Policy

All documentation (electronic and hard copy) is safely stored and protected in adherence with Ontario’s Personal Health Information Protection Act (PHIPA).